WITHDRAWAL POLICY
You have the right to withdraw from this contract within 14 (fourteen) days without stating a reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party indicated by you, who is not the carrier and acquires, physical possession of the last good hereunder (in case of several goods ordered in one order but delivered in several instalments. To exercise your right to withdraw your order, you have to inform us, COLORSxSTUDIOS GmbH
Oranienstrasse 183, 10999 Berlin, help@colorsxstudios.com (COLORS), by sending us an explicit declaration stating that you are withdrawing your contract of purchase (for example: by sending us a letter in the regular mail, fax, or an email). You may use the withdrawal template that is attached; however, it is not mandatory to use this template.
It will suffice to send us your notification of withdrawal within the given cancellation timeframe in order for the 14-day cancellation timeframe to be granted.
CONSEQUENCES
If you withdraw your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 (fourteen) days at most, effective the day that we receive your repeal.
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement.
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first.
The items have to be sent back to us immediately and no later than 14 (fourteen) days after the date on which you communicate your withdrawal from this contract to us. .
The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of advisory
MODEL WITHDRAWAL FORM
(COMPLETE AND RETURN THIS FORM ONLY IF YOU WISH TO WITHDRAW FROM THE CONTRACT)
– TO:
COLORSxSTUDIOS GmbH
Oranienstrasse 183
10999 Berlin
EMAIL: help@colorsxstudios.com
– I/WE (*) HEREBY GIVE NOTICE THAT I/WE (*) WITHDRAW FROM MY/OUR (*) CONTRACT OF SALE OF THE FOLLOWING GOODS (*)/FOR THE PROVISION OF THE FOLLOWING SERVICE (*),
– ORDERED ON (*)/RECEIVED ON (*),
– NAME OF CONSUMER(S),
– ADDRESS OF CONSUMER(S),
– SIGNATURE OF CONSUMER(S) (ONLY IF THIS FORM IS NOTIFIED ON PAPER),
– DATE
___________
(*) DELETE AS APPROPRIATE.
4. Voluntary returns right
1. In addition to your legal right of return, COLORS also offers the following voluntary right of return:
All of the items featured on shop.colorsxstudios.com can be returned to COLORS within 14 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition, have not been worn, altered or washed; with all tags attached.
2. Return shipments
2.1. All return shipments will be at your expense.
2.2. In case of a return, we will refund the money onto your account/credit card. Potential losses due to currency fluctuations will not be refunded.
2.3. Please send all returns to:
COLORSxSTUDIOS GmbH
Oranienstrasse 183
10999 Berlin
2.4. If you have questions regarding our returns policy, please contact our customer service:
email: help@colorsxstudios.com
This voluntary right of return does not limit your legal rights nor does it limit your right to the above-mentioned cancellation policy.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
NOTE: Some items are shipped by our partner “Superconscious”. All of these items are declared on the product specific page. For these items the following return policies apply:
REGULAR RETURNS
*If you wish to withdraw from the contract please return the item(s) to:
Superconscious store
Weinbergsweg 22
10119 berlin
Email: return@superconscious.de
Please include a copy of your invoice or order to the package.
*Instructions On Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.